Solvemate - Chatbots that help your agents (and your brand)
Common Sense Virtual Roundtable:

Chatbots that Help Your Agents (and Your Brand)

October 6th, Successfully held

Presented by


Here’s what we discussed:

What happens when we pay as much attention to customer service as to customer acquisition? We’ll discuss the implications of automating 24/7 customer service, so agents can exceed expectations in high-stakes situations that require a human touch. Companies investing in customer service improvements are seeing long-lasting improvements in customer loyalty, revenue, and brand reputation. How do automation and chatbots fit?

How are companies using automation to meet fluctuating request levels to customer service?

How are companies ensuring their self-service automation is truly useful and seamlessly hands off to the right agent at the right time?

These are some of the questions we discussed with a small group of CX and Customer Support leaders. This virtual roundtable discussion was moderated by Solvemate CEO, Erik Pfannmöller.

Moderated by 

Erik Pfannmöller
CEO, Solvemate

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

Other active Virtual Roundtables

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