Pypestream - Leveraging the conversational AI to engage post sale
Common Sense Virtual Roundtable:

Leveraging Conversational AI to Engage Post Sale

April 22nd, 2021, Successfully held

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Here’s what we discussed:

Once a sale is made, your customers’ CX journey has just started. How can you turn a customer into a loyal repeat buyer or even an advocate for your brand?

In this roundtable session, we discussed how companies are engaging customers post sale to create enduring brand loyalty with genuine personalization. What tactics and channels are most effective? How will conversational AI allow you to scale this across all the ways you connect with customers?

Moderated by 

Brad Schweibold
Vice President of Sales at Pypestream

Here is what we learned:

What has been one of the most effective ways that you’ve engaged with companies post-sale. What impact did it have in the customer journey?

One bank makes two outbound calls to new customers: one to make sure they’ve received new-customer materials in the mail, the other to make sure they know about remote banking and are using it correctly. They saw remote banking inactivity drop so they know more customers are using the service as a result. The bank feels more can be done with AI to keep building the relationship.

A department store chain is taking customer feedback to the heads of business units so better CS solutions can be developed. For example, a ship from store order is not always being done properly and it leads to errors or miscues. Pushing those complaints to the heads of business units ensures continuous process improvement and less negative post-sale engagement from the customer.

Allowing customers to self-serve gives them freedom but can also be frustrating for customers at the start. Make sure the feedback is captured early in the customer journey, and make sure it’s detailed, or your customers aren’t coming back. Allow the customer to pinpoint where they are having an issue and understand their feedback.

Request detailed session notes

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

About Pypestream:

Founded in 2015, Pypestream created the Customer Engagement Center (CEC), a next-gen conversational AI solution that rapidly transforms any business into a fully automated digital brand. Its core product, the Customer Engagement Center (CEC), is an all-in-one, cloud-based suite of 12 components that rapidly transform any business into a fully automated digital brand. Having developed seven ground-breaking automation patents in channel-based communications, Pypestream has quickly become the leader in the fast-growing enterprise AI space.

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

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