New Relic - Why Customer Experience is a Direct Reflection of the Developer Experience
Common Sense Virtual Roundtable:

Why Customer Experience is a Direct Reflection of the Developer Experience

September 23rd, Successfully held

Presented by

New Relic

Here’s what we discussed:

How do you measure your customer experience? Is it through response time? Number of errors? Time to resolution? Lost time with your customers? The digital customer experience is everything that your customers experience via software.

It’s your entire virtual storefront – the face if you will, of your business. And who’s developing those business critical experiences? Software developers. But if developers are spending all their time focused on escalation management, outages and troubleshooting while using a plethora of tools that don’t talk to each other, how satisfied do you think they’d be? Developers didn’t get into the profession to troubleshoot issues all day.

They want to spend their time writing new code and developing new customer experiences. If your devs are constantly putting out fires because they don’t have the tools they need to test and troubleshoot thoroughly and fast, chances are your customers won’t be customers for long. The customer experience truly is a direct reflection of the developer experience.

Moderated by

Michael Fleshman
Chief Technology Officer – Asia Pacific at New Relic, Inc.

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

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