I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Paths to New Revenue: Banking as a Service?
November 10th, Successfully held
Presented by
Here’s what we discussed:
Banking is being disrupted now as Open Banking and Digital transformation takes hold. Consumers now expect banking to be embedded in everything from their smartphone devices to ecommerce sites, while simultaneously remaining in control of their data. This will reduce the level of involvement consumers have directly with their banks. Some banks will embrace this by becoming the engine powering consumers’ finances behind the scenes. We discussed ways you can prepare your organizations to go down this path.
Moderated by
Head of Digital Core at Technisys
Michael leads Technisys go-to-market strategy and ecosystem enablement for Technisys’ core banking platform known as Cyberbank Core. Michael is a global business & technology executive driving digital transformation and operational excellence for financial institutions. Focused on enabling banks to transform their business model, quickly adapt to disruptive change, and reach new levels of sustainability and competitiveness.
Here is what we learned:
Open Banking in the US is being driven by market forces: Open API, Open Data, Open Source. Smaller banks suddenly have the reach they wouldn’t have. With BaaS, fintechs can help banks and other businesses reach customers with what used to be unprofitable offerings.
While technology in banking is very progressive in Europe, where it’s embedded in the lifestyle. The United States is well behind the curve. However, mobile banking is just starting to get disruptive here, and banks should be hyper aware at how fintech and the commoditization of banking is going to change the industry.
BaaS has allowed brands like T-Mobile expand into mobile banking for its millennial customer base. Instead of going through a traditional bank, customers can do their entire suite of banking through their mobile service provider.
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About Technisys:
Go Beyond Digital Banking – Differentiate with Cyberbank
Cyberbank is a Digital Engagement accelerator and Next-Gen Core banking platform. Designed to help banks & Fintech differentiate by adapting to changing consumer behaviors and helping them become an integral part of their customers’ lives.
Two pieces, a single architecture. Cloud Native, API-centric and microservices based, a one of a kind digital banking backbone.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
