I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
How are you transitioning building a telehealth primary care model?
August 3rd, 2020, Successfully held
CTO at Lumiata
VP Marketing at Lumiata
Here is what we learned
Providers discussed some of the challenges with adopting / integrating telehealth technologies, gathering data and understanding insights for personalizing care
With the pandemic and telehealth what have been the new influencers to build a primary care model?
Companies are thinking with 3 perspectives here, one, helping their providers be more efficient with optimizing visits, optimizing staff strength, and space allocation. The second is with on the inpatient side: How they can better manage the transition from the hospital to outpatient by using virtual care as a bridge to do that? The third perspective is with technology which is the most pressing challenge for providers.
Some providers have seen a good adoption rate from 200 televisits to 90,000/ month and had to include as a part of their care delivery model. Some have been exploring a home-based primary care model collaboration between transitional care settings, acute providers monitoring, and remote patient monitoring.
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Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.