I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Kimberly Carpenter
Director, Large Business Customer Experience, NRG Energy
2021 Shopping Season
Customer Service Trauma
– A Virtual Wine Tasting Event
20th January 2022, 16:00 – 17:15 GMT
Presented by
Here’s what we’ll discuss:
That holiday season you worked so hard to prepare for last year is now done and dusted. Join us for this roundtable and wine tasting event. It’s time to take stock of what worked and didn’t and how to prepare for Black Friday 2022!
In this session, we’ll discuss lessons learned from 2021 and how self-service automation can save your customers’ time and your agents’ stress.
This is what we’ll be covering:
- How customers can find the answers they need on their own
- Create personalized conversations with reliable solutions
- Improve employee (EX) and customer experiences (CX) together
Join us and share your experiences this past holiday season and let’s discuss how to make 2022 an even better experience for all with chatbots. The session will be moderated by Solvemate CEO Erik Pfannmöller, and there will be no PowerPoint presentation or sales pitch.
Agenda
16:00 – 16:05 GMT
Welcome and participant introduction
16:06 – 16:10 GMT
Introduction of Solvemate executives
16:11 – 16:50 GMT
Interactive discussion on the topic
16:51 – 17:10 GMT
Guided Wine Tasting by a master sommelier
17:11 – 17:15 GMT
Closing
This is an executive peer group meeting for 10-15 CX & Support leaders. We use a conversational, story-telling approach that works best when everyone participates. This is NOT a webinar or any kind of one-way presentation.
Who should apply for an invitation:
Participation in this Virtual International Wine Appreciation is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Ryan Smith
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Nicholas Zeisler
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Sabrina Sexton
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.