Solvemate - 2021 Shopping Season Customer Service Trauma - A Virtual Wine Tasting Event
Common Sense Network & Learn

2021 Shopping Season
Customer Service Trauma
– A Virtual Wine Tasting Event

20th January 2022, 16:00 – 17:15 GMT

Presented by


Here’s what we’ll discuss:

That holiday season you worked so hard to prepare for last year is now done and dusted. Join us for this roundtable and wine tasting event. It’s time to take stock of what worked and didn’t and how to prepare for Black Friday 2022!

In this session, we’ll discuss lessons learned from 2021 and how self-service automation can save your customers’ time and your agents’ stress.

This is what we’ll be covering:

  • How customers can find the answers they need on their own
  • Create personalized conversations with reliable solutions
  • Improve employee (EX) and customer experiences (CX) together

Join us and share your experiences this past holiday season and let’s discuss how to make 2022 an even better experience for all with chatbots. The session will be moderated by Solvemate CEO Erik Pfannmöller, and there will be no PowerPoint presentation or sales pitch.


16:00 – 16:05 GMT

Welcome and participant introduction

16:06 – 16:10 GMT

Introduction of Solvemate executives

16:11 – 16:50 GMT

Interactive discussion on the topic

16:51 – 17:10 GMT

Guided Wine Tasting by a master sommelier

17:11 – 17:15 GMT


Solution Expert

Erik Pfannmöller
CEO, Solvemate

This is an executive peer group meeting for 10-15 CX & Support leaders. We use a conversational, story-telling approach that works best when everyone participates. This is NOT a webinar or any kind of one-way presentation.

Who should apply for an invitation:

If you are a CX or Support Leader looking at automating customer service
If you are investing in self service to improve CSAT
You have buying authority for your company

Participation in this Virtual International Wine Appreciation is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

Here’s what attendees at past events have said:

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