I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
10th November 2022, 15:00 - 17:45 SGT, Successfully held
Leading Business Process Transformation in Financial Services
Discussion, Networking and Cocktails at Pan Pacific Singapore
10th November 2022, 15:00 - 17:45 SGT,Successfully held
Presented by
Here’s what we discussed:
Financial services industry is facing numerous challenges: the evolving customer expectations, rise of neo banks, cost pressure, and uncertain economic outlook to name a few. With these challenges come opportunity as the industry leaders seek to transform their operations by adopting new technologies and process automation initiatives to maintain competitiveness.
This exclusive session will shed light on the approaches used by banks to unlock new opportunities by simplifying processes and striving for continuous improvement. Together with the industry experts, senior banking executives, and technology advisors, the event offers new insights and networking opportunities as we discuss:
- Megatrends shaping the industry and the banking strategies to thrive in the uncertain economic outlook.
- Case studies on how market-leading banks use flexible, data-driven approaches to unlock new opportunities through reimagining business processes.
- Leading-edge technologies as the key enabler for the enduring, scalable transformation.
Cocktails at Pan Pacific, Singapore
Pan Pacific Singapore
7 Raffles Blvd, Singapore 039595
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.
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Agenda
15:00 – 15:15
Registration
15:16 – 15:30
Welcome & Introduction
15:31 – 15:50
Keynote Address
15:51 – 16:50
Roundtable Discussion
16:51 – 17:35
Networking Break & Cocktail Reception
17:36 – 17:45
Closing
Keynote Speaker
Strategic Advisor
Industry & Solution Leaders
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the venue.
We will follow COVID guidelines mandated by the government and Pan Pacific.
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Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
