I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
19th October, 11:30 - 14:30 AEST, Successfully held
Okta Customer Identity Conversation with Origin Energy
Network and Lunch Meet
at Hilton Melbourne
Little Queen Street
19th October, 11:30 - 14:30 AEST, Successfully held
Presented by
Here’s what we discussed:
We’re thrilled to host Evgueni Iakhontov, Head of Digital IT at Origin Energy, who will share the experience over multi-years how they have tackled issues like:
- How customer identity has impacted the adoption of origin’s digital services;
- Balancing the conflict between protecting customer’s accounts and convenience;
- How identity is a strategic capability that enables your digital roadmap and access to customer digital services.
Lunch at Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street
18 Little Queen St, Melbourne VIC 3000, Australia
We’re in the center of Melbourne, near the city’s key business districts and 500 metres from the Bourke Street Shopping Mall and dining outlets. The Queen Victoria Market, the National Gallery of Victoria Federation Square, and Marvel Stadium are within a 20-minute walk. Enjoy our fitness centre, bar and restaurant, and executive lounge, Queen Adelaide.
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Agenda
11:30 – 12:00
Welcome and Registration
12:01 – 12:45
Fireside Chat with Origin
12:46 – 13:00
Q&A Session
13:01 – 14:00
Lunch
14:01 – 14:30
Networking and Close
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Hilton Melbourne Little Queen Street.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
