I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
How Contact Centres are Elevating
28th September 2022, 18:00 - 20:30 BST, Successfully held
How Contact Centres are Elevating CSAT Scores while Reducing Service Costs with AI
Networking & Dinner at Balthazar, London
28th September 2022
18:00 - 20:30 BST
Presented by
Here’s what we’ll discuss:
Conversational AI is heavily hyped, but is it worth it? Some vendors sell cheap and simple bots and call that “AI”. Others build actual conversational AI that requires you to rip and replace large parts of your expensive tech stack. Where’s the middle ground?
When 75% of your interactions with the outside world are routine or repetitive, there is a lot of upside to automation. According to Gartner, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%. So, how do you get there?
In this session, we’ll discuss how companies are selecting and deploying conversational AI in ways that are both impactful and cost-efficient.
Dinner at Balthazar
Balthazar, London
4-6 Russell St, London WC2B 5HZ, United Kingdom
Balthazar offers all-day brasserie dining in the heart of Covent Garden, serving breakfast, lunch and dinner, as well as weekend brunches. The French inspired menu includes fruits de mer from the raw bar as well as a wide selection of classical French brasserie and bistro dishes.
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Agenda
18:00 – 18:15
Welcome and Registration
18:16 – 19:00
Roundtable Discussion
19:01 – 20:15
Dinner & Networking
20:16 – 20:30
Closing
Participation in this in-person Networking session is no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the Balthazar, London.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
