I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
A Customer-Centric Approach to More Efficient P&C Operations
A Virtual Whisky Tasting Session
November 10th, 4 PM – 5:30 PM CT, Successfully held
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Presented by
Here’s what we discussed:
P&C carriers with an organization-wide focus on Customer Experience routinely outperform CX laggards by nearly 80%. As claims losses and replacement costs rise, acquiring, retaining and upselling customers efficiently is critical. How are the most customer-centric carriers changing culture and technology to thrive in this volatile market?
In this session, we had a conversation with the Head of North America Insurance at Celent, AWS Global Head of Partners for Insurance, and industry experts from EIS around questions like these:
- How are you creating customer-centric sytems in the face of slow-changing company culture, outdated legacy systems, and new privacy regulations?
- What progress are you making towards a true Customer 360 approach to identify CX gaps and opportunities for process improvement?
- How are insurers embedding real customer-centricity into the heart of their operations, not just paying lip service to the concept?
Agenda
4:00 PM – 4:10 PM
Session & Participant Intro
4:11 PM – 4:30 PM
Guided Whisky tasting by an expert
4:31 PM – 5:20 PM
Interactive discussion on the topic
5:21 PM – 5:30 PM
Closing
Solution Experts
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About EIS Group:
EIS is the technology innovator for insurance. Our digital insurance platform is built to move carriers closer to their customers. Cloud-enabled and mobile-ready, the unified platform of core, experience and insight solutions empowers insurers to digitize core insurance operations, create the essential data foundation and deliver easier-than-easy experiences that attract a new generation of customers.
Participation in this Virtual Whisky Appreciation is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
