I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Here’s what we discussed:
Gaining and retaining customers requires a constant state of improvement and innovation. However, how do businesses know if they are delivering digital experiences that actually meet consumers’ expectations and add value to the overall experience? Data is vital for creating products that drive revenue, loyalty, and lifetime value, but it alone is not the key. While collecting data is a tough task on its own, being able to efficiently and effectively generate actionable insights is required for success.
Presented by
Companies must be equipped with the proper technology, tools, and know-how to leverage data and create lasting, profitable offerings.
- How can businesses build and develop customer-centric digital products that deliver results?
- What can companies do to empower cross-functional teams with data sufficient to support growth?
- How can tools and insights be bridged to drive loyalty, revenue, and better experiences?
Lunch at The Langham, Sydney
The Langham, Sydney
89-113 Kent St, Millers Point NSW 2000, Australia
The Langham, Sydney radiates luxury. From the marble-lined lobby adorned with chandeliers and local artwork to rooms and suites (there are 96 total) with expansive terraces boasting dramatic city and harbor views, everything about this hotel is beyond opulent. Stop into the Observatory Bar for a signature cocktail like the Pink Rose, indulge in a Couple’s Relaxation Escape massage in The Day Spa by Chuan, or practice your serve like a pro on the championship-size tennis court.
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Agenda
11:30 – 11:45
Welcome and Registration
11:46 – 12:35
Roundtable Discussion
12:36 – 13:45
Lunch & Networking
13:46 – 14:00
Closing
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Langham.
We will follow COVID guidelines mandated by the government and the venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
