Observe.AI - 3 Steps to Empower Agents with Contact Center AI

Common Sense Network & Learn

Virtual Wine Tasting with 3 Steps to Empower Agents with Conversation Intelligence

A Virtual Wine Appreciation

October 27th, 2021, Successfully held

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Presented by

Here’s what we discussed:

At the end of the day, improving CX is about your people. But how do you immediately enable your agents to deliver a better customer experience? There is a simple recipe or process:

Accurate call transcription
AI to target key moments for your team’s interactions
Automation to scale optimized processes

Want better CX? The answer is better coaching. Empowered agents can drive better customer engagement and satisfaction, and post-pandemic, that’s never been more important.

Agenda

4 PM – 4:05 PM

Welcome and participant introduction

4:06 PM – 4:10 PM

Introduction of Observe.AI executives

4:11 PM – 4:59 PM

Interactive discussion on the topic

5 PM – 5:25 PM

Guided Wine Tasting by a master sommelier

5:26 PM – 5:30 PM

Closing

Solution Expert

Evangelist

Request detailed session notes

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

About Observe.AI:

Observe.AI uses Contact Center AI to transform customer experiences and improve agent performance by helping top brands analyze 100% of customer interactions and streamline quality assurance workflows.

With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Participation in this Virtual International Wine Appreciation is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.