I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
3 Strategies for Driving Growth Through Your Contact Center
A Virtual Wine Appreciation
September 30th, 2021, Successfully held
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Presented by
Here’s what we discussed:
In this virtual wine tasting session, the leadership roundtable focused on key ways innovation fuels growth, and the role that speech intelligence plays to provide better customer experiences, quality management and agent coaching.
The discussion was followed by wine tasting event hosted by a master sommelier who took us through wine selections sent to participants in advance.
Agenda
4 PM – 4:05 PM
Welcome and participant introduction
4:06 PM – 4:10 PM
Introduction of Observe.AI executives
4:11 PM – 4:59 PM
Interactive discussion on the topic
5 PM – 5:25 PM
Guided Wine Tasting by a master sommelier
5:26 PM – 5:30 PM
Closing
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Observe.AI:
Observe.AI uses Contact Center AI to transform customer experiences and improve agent performance by helping top brands analyze 100% of customer interactions and streamline quality assurance workflows.
With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.
Participation in this Virtual International Wine Appreciation is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
