Observe.AI - 3 Strategies for Driving Growth Through Your Contact Center
Common Sense Network & Learn

3 Strategies for Driving Growth Through Your Contact Center

A Virtual Wine Appreciation

September 30th, 2021, Successfully held

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Presented by

Observe.AI

Here’s what we discussed:

In this virtual wine tasting session, the leadership roundtable focused on key ways innovation fuels growth, and the role that speech intelligence plays to provide better customer experiences, quality management and agent coaching.

The discussion was followed by wine tasting event hosted by a master sommelier who took us through wine selections sent to participants in advance.

Agenda

4 PM – 4:05 PM

Welcome and participant introduction

4:06 PM – 4:10 PM

Introduction of Observe.AI executives

4:11 PM – 4:59 PM

Interactive discussion on the topic

5 PM – 5:25 PM

Guided Wine Tasting by a master sommelier

5:26 PM – 5:30 PM

Closing

Solution Expert

Akin Desai
Head of Customer Success at Observe.AI
LinkedIn

Evangelist

Marty Massih Sarim
President and CEO at ERC (Enhanced Resource Centers)
LinkedIn

Here is what we learned:

David Ray, Sr. Manager of Performance and Optimization, Blue Buffalo

• David is new to Blue Buffalo. Their inbound volume is increasing so came on the call because call center data is new territory for the company.

Alexis Rodriguez, Manager of Performance and Optimization, Blue Buffalo

• Alexis works with David to solve data problems from a contact center perspective. They want to know how long customers are waiting and when they are dropping off. He also wants to know and what call center metrics they can isolate so they can improve the customer experience.

Request detailed session notes

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

About Observe.AI: 

Observe.AI uses Contact Center AI to transform customer experiences and improve agent performance by helping top brands analyze 100% of customer interactions and streamline quality assurance workflows.

With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Participation in this Virtual International Wine Appreciation is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

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