I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Wine Flights & EX Insights – A Virtual Wine Tasting Event
Theme of Discussion: Navigating COVID
Regulations for the Deskless Workforce
December 9th, 2021, Successfully held
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Here’s what we discussed:
While the COVID-19 pandemic is challenging for all organizations, companies with a large “deskless workforce” have had the especially daunting task of keeping their employees safe while keeping their businesses open.
How have clocking processes changed? Do schedules consider vaccination status? How have unions responded? Contact tracing and health attestations – an enormous responsibility – you’ll learn some best practices!
Advances in technology have allowed software solutions to perform many of these functions in a HIPAA-compliant manner while also facilitating documentation and recordkeeping.
In this session, we brought these issues out in the open for a frank discussion among HR and Operations leaders.
We covered these points:
- Best practices for contact tracing and health attestation
- Creative solutions for social distancing on plant floors
- Employee rights to privacy
- Employee rights to a safe work environment
Agenda
4 PM – 4:05 PM
Welcome and participant introduction
4:06 PM – 4:10 PM
Introduction of Infor executives
4:11 PM – 4:59 PM
Interactive discussion on the topic
5 PM – 5:25 PM
Guided Wine Tasting by a master sommelier
5:26 PM – 5:30 PM
Closing
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Infor:
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 67,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
Participation in this Virtual International Wine Appreciation is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
