I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Creating a Frictionless
October 29th, 2021, Successfully held
Creating a Frictionless
and Fraud Free Customer
Onboarding Experience
at Suntec Singapore
October 29th,
Successfully held
Here’s what we discussed:
In recent months, companies worldwide have found themselves exposed to increasingly sophisticated cyberattacks. With traditional, personally identifiable information becoming more vulnerable than ever, bad actors find opportunities to create and foster synthetic identities. These synthetic identities are difficult to detect without a layered fraud prevention and identity verification approach, hence the need has arisen for solutions to protect all stages of the customer journey, from account opening to transactions.
Presented by
In this roundtable, we discussed:
- How have friction reduction and customer experience become paramount?
- Using probabilistic assessment like digital identity as a layer approach identify and convert good customers as early as possible in the application process while screening out bad ones
- What are tools available and process have you implemented to combat emerging fraud and friction problems?
Venue: Suntec Singapore
Suntec Singapore Convention & Exhibition Centre
1 Raffles Boulevard Suntec City
Singapore 039593
View on map
Agenda
12:30 PM – 12:45 PM
Reception + Registration
12:46 PM – 1 PM
Welcome + Introduction
1:01 PM – 2 PM
Interactive discussion
2:01 PM – 2:20 PM
Networking
2:21 PM – 2:30 PM
Closing
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
We will follow the COVID guidelines stated by the country of Singapore
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
