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Gladly – Are you ready for 2021?

Common Sense Virtual Roundtable

We discussed strategies that keep your customer service team nimble and flexible. Optimize for your team’s efficiency with proper tools, concurrency, and cross-channel staffing. 

Aimpoint Digital – NextGen Demand Planning and Optimization

Common Sense Virtual Roundtable

How are you confronting the shortcomings of legacy demand forecasting methods in 2020? The pandemic and resulting economic disruption have amplified the problems associated with commonly used techniques.

Ekata – Reducing friction for good customers while stopping fraud

Common Sense Virtual Roundtable

Synthetic identity fraud makes up 20%, or over $6 billion, of credit losses and fake information to create convincing, verifiable identities to open fraudulent accounts and commit various types of transaction fraud.

Roojoom – ‘Resolution Capable’ self-service channels as strategy for digital acceleration

Common Sense Virtual Roundtable

2020 has definitely turned out to be the year of accelerated digital services and self-service technologies, but how can we sustain and elevate this rapidly growing use of digital self-service channels?

Common Sense Employee Experience Virtual Conference APAC

Common Sense Virtual Roundtable

30 executives in HR and Learning & Development at Fortune 1000 companies will brainstorm how new organizational strategies and new technologies will meet the needs of a post-Covid workforce.

Ekata – Holiday best practices for manual review teams during a pandemic (EMEA)

Common Sense Virtual Roundtable

Cross-border commerce is growing 2X faster than domestic, with $300 billion in 2015 increasing to $900 billion in 2020. This growth comes with new regulations, sometimes even region-specific ones like PSD2.

Plexure – How McDonald’s & Ahold Delhaize saw record growth embracing Plexure’s consumer engagement strategies

Common Sense Virtual Roundtable

McDonald’s Japan adopted Plexure’s mobile order and pay platform just before COVID-19 hit. Instead of the deep losses suffered by competing QSRs, they saw record results in this difficult time

Common Sense CX – The Future of Support Virtual Conference

Common Sense Virtual Roundtable

A virtual customer experience conference focused on the strategic role of your contact center operations on CX. This fast-paced virtual conference will have four 30-minute roundtable-style sessions.

Gladly – How to turn your contact center into a revenue generation center

Common Sense Virtual Roundtable

Your contact center plays a pivotal role in delivering great experiences that keep your customers coming back to you time and again. How can we convert the experience into more revenue for the company?

CyberMDX – The New Normal in Healthcare Security

Common Sense Virtual Roundtable

With an average of 30,000 connected assets, the IT environment of a hospital is extremely complex. Managing such a dynamic environment presents operational & security challenges.

Augment CXM – How To Make Customer Service Strategic

Common Sense Virtual Roundtable

37% of CS staff say they feel their customer insights aren’t being fully leveraged; the real number is likely 50%. Some companies have recognized CS is more than just a cost center & have improved product & sales as a result.

CyberMDX – The New Normal in Healthcare Security

Common Sense Virtual Roundtable

With an average of 30,000 connected assets, the IT environment of a hospital is extremely complex. Managing such a dynamic environment presents operational and security challenges. 

d-wise – Open Source in Biostatistics: How can you maintain validation to submit with confidence?

Common Sense Virtual Roundtable

What are the concerns & implications for your submission activities & interactions with regulators when using OSS for clinical trial analysis & submission & what are your requirements for R?

Lumiata – How are you transitioning building a telehealth primary care model?

Common Sense Virtual Roundtable

What data are you using to determine which patients would be best for primary telehealthcare & What new predictions do you need to help manage your business differently to be successful with telehealth?

Analytics2Go – Optimal Pricing for Your Products in the ‘New Normal’ with AI

Common Sense Virtual Roundtable

In this virtual roundtable presented by Analytics2Go, ways to improve the success in AI project implementation and the experience and challenges around dynamic pricing and AI were discussed.

Medallia – Overcoming scaling pains and realizing ROI from Customer Experience Programs in Asia

Common Sense Virtual Roundtable

In this session, we discussed breaking down department siloes to get teams working on fixing end-to-end customer journeys, automating the discovery of actionable insights, and actions.

Common Sense AI Healthcare Virtual Conference

Common Sense Virtual Roundtable

30 digital transformation innovators will gather from health systems, hospitals, and health insurers to discuss how AI in healthcare is helping organizations rapidly adapt to accelerating changes to telemedicine.

Common Sense Employee Experience Virtual Conference

Common Sense Virtual Roundtable

30 executives in HR, Employee Experience, and Learning & Development at Fortune 1000 companies will brainstorm how new organizational strategies and new technologies will meet the needs of a post-Covid workforce.

Common Sense AI Retail & eCommerce Virtual Conference

Common Sense Virtual Roundtable

30 digital marketing and eCommerce innovators will gather from brands, omnichannel retailers and digital-only retailers to discuss how AI and ML are transforming customer acquisition, market share and margins.

Customer Experience Conference | Common Sense | CSCX20 APAC

Common Sense Virtual Roundtable

Customer experience leaders and leading CX solutions providers (Sponsors). Sessions are designed for collaborative conversations between marketers and CX experts in leading companies.

Common Sense AI Financial Services Virtual Conference

Common Sense Virtual Roundtable

Digital transformation leaders will gather to discuss with their peers how technology and creativity are being leveraged to improve resilience, margins and customer experience in 2021 and beyond.

Common Sense Demand Generation Virtual Conference

Common Sense Virtual Roundtable

Demand gen conference focused on how b2b marketers and demand gen pros are keeping their pipelines healthy in the middle of a global pandemic. Making a human connection with prospects is more important than ever.

Common Sense CX Support Virtual Conference

Common Sense Virtual Roundtable

A contact center and CX Support virtual conference focused on how companies are using AI and ML to augment and automate call center operations and improve CX even during a global pandemic.

Common Sense AI Supply Chain Virtual Conference

Common Sense Virtual Roundtable

A supply chain conference focused on how manufacturers and retailers are leveraging AI to manage supply chain disruptions during the global pandemic and prepare for future disruptions.