Global Capability Centers (GCCs) in the healthcare industry are at a turning point. Once viewed as cost-efficient delivery centers, GCCs are now becoming AI-enabled innovation hubs. They serve as core engines for patient-centric transformation and enterprise-wide value creation.

The primary challenge for leaders today is to establish their GCCs as centers for integrating AI, digital platforms, and advanced analytics at scale. This must be done while safeguarding regulatory integrity, patient data privacy, operational resilience, and sustained business agility, with patient outcomes as the ultimate goal.

Infosys’ AI-First GCC Model empowers healthcare organizations to reimagine their GCCs as strategic assets that drive innovation and competitive advantage. Leveraging Infosys Agentic Foundry, EdgeVerve AI Next platform, and Infosys Topaz™, we help embed production-grade agentic AI across GCC operations, from setup to scale.

Join Infosys for an exclusive event with leaders and peers from the Healthcare Provider, Payer, and Services industry. We will explore how organizations can move beyond traditional GCC models to build future-ready, AI-first, patient-centric innovation hubs operating at the intersection of care, data, and technology. This event will feature insight-driven discussions and real-world examples of how GCCs can empower your organization to:

• Improve care delivery and patient outcomes:
  Apply Generative AI, predictive analytics, and multimodal data to enhance clinical decision support, personalize care plans, optimize patient flow, and improve health equity.
• Enable intelligent operations and resilient systems:
  Leverage AI/ML-driven command centers, digital twins, and predictive analytics to improve hospital capacity management, streamline revenue cycle management, and build resilient healthcare supply chains.
• Targeted Cost Optimization:
  Leverage AI/ML‑driven control towers, digital twins, autonomous planning to improve MLR/ALR through product quality, moving interventions upstream with Prior Auth/Realtime Claim Adjudication, Ops efficiency and member engagement.
• Reimagine GCC operating models and talent strategies: Transition from linear, human-only delivery models to human-AI collaboration. Embrace agentic operating models, platform-led services, and new AI-ready roles that blend clinical, technical, and digital expertise.
• Embed AI governance, security, and responsible AI by design: Incorporate emerging AI governance standards, data integrity controls, and cybersecurity frameworks to meet global regulatory, compliance, and patient privacy expectations.

You’ll also have an opportunity to exchange perspectives with fellow GCC leaders who are driving similar large‑scale change. We invite you to join us and shape the next chapter of transformation.