The Customer Experience Conference for 2021:
COMMON SENSE
Customer Experience
VIRTUAL CONFERENCE

April 14th, 2021
Successfully held

The Customer Experience Conference for 2021:
COMMON SENSE
Customer Experience
VIRTUAL CONFERENCE

April 14th, 2021
Successfully held

Common Sense Customer Experience Virtual Conference is 2 roundtable discussions focused on practical solutions to the shifting challenges CX and CS leaders face every day. 30 executives in Customer Experience, Digital Transformation and Customer Support at medium and large enterprises will brainstorm how the rising profile of CX is impacting decisions about automation and AI in 2021.

Common Sense Collaborative virtual conference

Collaborative Customer Experience Virtual Conference

  • 2 roundtable sessions and 2 vendor demos 
  • 30 Attendees
  • 2 Sponsors

Who Should Apply to Attend?

  • VP/Head of Customer Experience/Suport
  • VP/Head of Digital Transformation/Innovation
  • VP/Head of Marketing
Who should apply - Common Sense Conferences
What’s in it for you

What’s In It For You?

  • Collaborative problem solving through conversation with peers
  • Superior networking opportunities
  • No boring PowerPoint sales pitches
  • Key Takeaway Doc for each session shared with each attendee

CONFERENCE SUCCESSFULLY HELD

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OUR AGENDA

10 AM – 10:40 AM Central Time

Moderated by

Khoros

Why CX Programs Struggle to Demonstrate Business Impact

CX is still a poorly-understood function in many companies when it should impact sales, marketing, support, product, operations and more. How are CX leaders expanding the influence of CX to make a cultural change across the enterprise?

10:40 AM – 11:20 AM Central Time 

Moderated by

Pypestream

Customer Support and CX can’t survive apart

Inputs from customer support are the lifeblood of effective CX, but many companies still separate support from experience. What are the arguments for and against removing that wall between these 2 functions?

Common Sense Virtual Conferences are NOT webinars! We are careful about who we invite, and only invited guests may attend. The Common Sense Customer Experience Virtual Conference April 2021 is a small group of peers discussing how companies are developing new Customer Experience paradigms for 2021 and beyond. Conversations are lively, thought-provoking, and a great way to get to know other smart people. You’ll also get to know CX vendors in a no-pitch, friendly environment.

OUR SPONSORS

Khoros
Pypestream

CONFERENCE SUCCESSFULLY HELD

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How Do You Qualify to Attend?

You must be a CX, CS, Digital Transformation or Marketing leader charged with evaluating and selecting technology solutions for your organization, or someone who drives a significant portion of your company’s Customer Experience initiatives.
You must have buying authority for Customer Experience technology or services within your company
You must complete a brief qualification call.
  • NO KEYNOTES
  • NO LECTURES
  • NO DEATH BY POWERPOINT

REGISTER TO ATTEND

TALK TO US

Call Us

+1 218-302-1460

Email Us

grow@buyerforesight.com
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What are Common Sense Conferences?

Common Sense Conferences have always emphasized productive conversations and networking among peers and disruptive new vendors. Our Virtual Conferences offer the same value, without the time commitment and travel.

View all our conferences here. Common Sense conferences are brought to you by BuyerForesight.

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