COMMON SENSE

CSCX20 APAC

February 17th & 18th, 2020, Singapore

COMMON SENSE CUSTOMER EXPERIENCE
CSCX20 APAC

February 17th & 18th, 2020 Singapore

CSCX APAC is an invitation-only conference for 70 customer experience leaders and 12 customer experience solutions providers. Sessions are designed for collaborative conversation between CX experts in leading companies. Together we’ll dig into real-world applications of the latest customer experience technology and best practices.

War Stories

2 customer experience leaders will take us through lessons learned from a CX initiative that succeeded or failed. No podium, no stage, no PowerPoint.

Panel Sessions

A sponsor will moderate a 3-person panel on a single topic. Questions and conversation will follow.

Workshops

Attendees will submit CX challenges they need help with ahead of time. We’ll pick the most interesting ones and everyone will sit down and work on solving them, led by sponsors with relevant expertise.

OUR ATTENDEES

See what Common Sense CX attendees have to say about previous conferences.

Customer experience as a strategic focus is pretty new, whether it’s part of marketing, customer support or a stand-alone function. This means best practices are changing rapidly and even large companies don’t have many true experts.

Common Sense Customer Experience events bring together CX innovators from many different industries to share what’s working and what isn’t, and everybody learns.

Request an Invitation to Attend

OUR AGENDA

The Common Sense Customer Experience agenda is being developed now, and will include the following types of topics:

  • Customer Experience Culture topics to help you move your company towards a stronger CX focus.
    • Recruiting, hiring and mentoring CX professionals
    • Organizational design for CX
    • Strategies for proving the value of CX
  • Customer Understanding topics for making sense of customer behavior and feedback at scale
    • Getting more from unstructured data
    • Leveraging AI and ML to understand customers better
    • Re-thinking customer journey mapping
  • Measurement & Data topics to ensure you’re focusing on the right challenges and opportunities
    • Prioritizing metrics for different stakeholders
    • Measuring CX impact on product, marketing and sales
    • Generating internal support for CX with better metrics presentation
  • CX strategy topics for digital transformation and beyond
    • How CX innovators are choosing which projects to invest in
    • How CX is driving innovations that generate higher ROI
    • Product development pipelines fueled by CX insights

FEBRUARY 17

10:00am - 10:30am
Registration
10:30am - 10:40am
Welcome Address & expectations
10:45am - 12:00pm
Sponsor Capabilities Presentations
12:00pm - 1:00pm
Lunch
1:15pm - 2:15pm
"Solve My Challenge" Workshops
2:30pm - 3:40pm
War stories
3:45pm - 4:00pm
Networking Break
4:05pm - 5:30pm
Vendor Meeting
5:30pm - 6:00pm
Break
6:00pm - 7:00pm
Cocktail Reception
7:00pm - 8:30pm
Dinner

FEBRUARY 18

7:30am - 8:20am
Breakfast
8:30am - 8:35am
Welcoming
8:35am - 9:30am
Opening session
9:40am - 10:40am
Opening session
10:50am - 11:50am
Panel session
12:00pm - 1:00pm
Lunch
1:10pm - 2:00pm
War stories
2:10pm - 2:50pm
Roundtable (attendees & sponsors)
2:50pm - 3:10pm
Networking break
3:15pm - 5:30pm
Vendor meetings
5:30pm - 6:00pm
Break
6:00pm - 7:00pm
Cocktail Reception
7:00pm - 8:30pm
Dinner

Request an Invitation to Attend

OUR PRICING

CX professionals who meet our qualification criteria attend at no cost. We cover the conference program, travel, food and lodging.

You must be a Customer Experience leader or someone who drives a significant portion of your company's CX strategy
You must have buying authority for CX technology or services within your company
We welcome B2C and B2B companies, but skew towards B2C
You must complete a brief qualification call

OUR SPONSORS

Become a Common Sense Customer Experience Marketing Sponsor

Common Sense CX APAC is designed to provide sponsors with time to listen, engage and build relationships with CX leaders in Singapore and surrounding markets.

Our CX practitioners actively seek out meetings with sponsors, so there are plenty of opportunities to build new, profitable relationships.

Companies who attended our last Customer Experience event:

Request an Invitation to Attend

VENUE & REGISTRATION

SINGAPORE

Venue to be Announced

CALL TO REGISTER

Mitch Speers +1 917-750-7287

Ash Prasad +1 218-389-7816




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