October 5th & 6th 2020
The Otis Hotel, Austin, Texas


October 5th & 6th 2020
The Otis Hotel, Austin, Texas

What is
CSAI20 Retail & E-commerce 

It’s an invitation-only conference for up to 70 digital commerce innovators from brands, omnichannel retailers and digital-only retailers who are leveraging AI and ML to transform customer experience, market share and margins.

They’ll be joined by 12 disruptive AI solutions vendors focused on solving the hard questions we’re all facing in a rapidly changing retail landscape. Each session is a conversation, not a presentation. We dig into real-world use cases and explore next-generation approaches to making our brands indispensable to consumers. Our solutions experts (sponsors) are retail AI and ML experts who are there to listen and brainstorm with you.

War Stories

A solution provider will moderate stories from 2 panelists about an AI or ML initiative that was a great success or dismal failure and answer questions about what they learned. No podium, no stage, no PowerPoint.

Panel Sessions

3-person panel discussion on a single topic moderated by an expert solution provider. Questions and conversation will follow. No podium, no stage, no PowerPoint.


A single expert walking us through a topic they know intimately, followed by great questions and different perspectives from both attendees and solution providers. No podium, no stage, no PowerPoint.


See what Common Sense attendees have to say about previous conferences.

The best practices brands and retailers for using AI and ML for everything from supply chain to conversion optimization and retention are changing rapidly. Even large organizations are struggling to create sustainable strategic advantages from data and experiences.

Our attendees are senior leaders drawn from Marketing, Digital Commerce and Digital Transformation roles. We’re curating an intentional mix of brands who sell direct to consumers and omnichannel plus online-only retailers to share what’s working, what isn’t, and what’s next.

Request an Invitation to Attend


The Common Sense AI Retail & Ecommerce agenda has been developed with input from marketers, CX and digital transformation leaders at retailers and brands selling direct to consumers, as well as MarTech companies building the future of AI for retail.


Are you properly leveraging your 1st-party and 3rd-party data to better target your offers?

There are plenty of ways to turn 1st-party data into powerfully personal promotional opportunities. What are the current best practices and just-emerging strategies?

Deciding where to implement automated AI and where to augment your people with AI

Automation is exploding, but not every process should be automated. We’ll examine some not-so-obvious use cases for automation as well as use cases where you should stick with humans.

How are Retailers and Brands Leveraging AI to respond to Customer Concerns?

Consumers increasingly expect personalized, near-real-time solutions to their challenges. We’ll explore how AI and ML are being leveraged today to produce personalized customer experiences at scale.

The New Staffing Paradigm for an AI-Augmented World

Recruiting, training and retaining the people who work with and alongside AI systems will require new management strategies. Some of these strategies will themselves be made possible by AI systems. We’ll discuss how companies are preparing to win in the AI-augmented future.

What The Shift to Explainable AI Means

How much should you trust AI systems that hide their decision making process in a “black box”? A new generation of AI systems allow users to understand how results were produced, making them more accountable, auditable and trustworthy.

Amplify your User Generated Content Strategy

How companies are improving conversions and sales by proactively soliciting reviews from consumers. What tactics are effective, and which are likely to backfire?

Best-In-Class Mobile and Social Ad Campaigns

What are the innovators planning for 2021, and how can you stay ahead of the constantly-shifting social media landscape? 

Is Your Mobile Strategy as Good as it Needs to Be?

70% of ecommerce sales are made from a mobile device. Are your platform, messaging and CX initiatives all aligned with this reality? We’ll explore how companies are ensuring they are maximizing the mobile channel.

October 5th

11:30 AM - 12:00 PM
12:00 AM - 12:45 AM
12:45 AM - 1:15 PM
Sponsor Capabilities Presentations
Each sponsor gives a brief capabilities presentation

- What pain points do you solve?

- Who do you help? (industries, company types, roles)

- Who from the team are attending and what is their expertise?

1:25 PM - 2:15 PM
War Stories - 3 Sessions
2:25 PM - 3:15 PM
Panel/Roundtable Sessions - 3 Sessions
3:25 PM - 3:45 PM
Networking Break
3:45 PM - 5:30 PM
Vendor Meetings
5:30 PM - 6:00 PM
6:00 - 7:00 PM PM
Cocktail Reception
7:00 PM - 8:00 PM

October 6th

7:30 AM - 8:30 AM
8:30 AM - 9:20 AM
War Stories - 3 Sessions
9:30 AM - 10:20 AM
Panel/Roundtable Sessions - 3 Sessions
10:30 AM - 11:20 AM
Panel/Roundtable Sessions - 3 Sessions
11:30 AM - 12:20 PM
War Stories 3 Sessions - 3 Sessions
12:30 PM - 1:15 PM
1:25 PM - 2:15 PM
Panel/Roundtable Sessions - 3 Sessions
2:25 PM - 2:45 PM
Networking Break
2:45 PM - 5:00 PM
Vendor Meetings
5:00 PM - 6:00 PM
6:00 PM - 7:00 PM
Cocktail Reception

Request an Invitation to Attend


Marketing, Ecommerce, Digital transformation and innovation leaders from retailers and brands selling direct to consumers who meet our qualification criteria attend at no cost. We cover the conference program, airfare, food and lodging.
You must have buying authority and budget or be a primary influencer for the purchase of software and services meant to acquire and retain new customers in retail channels.
You must complete a brief qualification call


Become a Common Sense AI Solution Expert

Common Sense AI Retail & Ecommerce is designed to provide solution experts (sponsors) with time to listen, engage and build relationships with retail and brand leaders from Global 2000 companies.

Our attendees want to spend quality time with our sponsors, so we don’t have to force the issue.

Companies who attended previous Common Sense conferences


Request an Invitation to Attend



The Otis Hotel

1901 San Antonio St, Austin, TX 78705


Mitch Speers

+1 917-750-7287

Ash Prasad

+1 218-389-7816

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